Bright Hill Evergreen Home wishes you a Happy Lunar New Year in the Year of the Dragon!

FAQ

Here are some common questions that caregivers have regarding our home care.
Do give us a call if your question is not listed here and we’ll do our best to assist you.

Admission

Bright Hill Evergreen Home is a stay-in nursing home facility that caters primarily to patients who are eligible for medical subsidies and require long-term skilled nursing care and/or assistance in daily living activities.

To be eligible for admission to a government-subsidised nursing home, the patient must meet the following criteria, as listed by the Agency for Integrated Care (AIC):

  1. Have physical or mental disabilities because of medical conditions like stroke, dementia and other chronic illnesses;
  2. Be semi-mobile, wheelchair or bed-bound, requiring daily nursing care and help in daily living activities such as using the toilet, walking etc;
  3. Have tried all possible care arrangements such as hiring a domestic helper, day care, home care etc;
  4. Be unable to get care at home from other family members or community providers;
  5. Pass the means-test for long-term care subsidies.

All admissions into Bright Hill Evergreen Home are by referral via the Agency for Integrated Care (AIC). Patients (or their family members) should speak to their last attending doctor or medical social worker at the public hospital or polyclinic, who will assist them to submit their admission application to AIC.

A means-test is used to determine the amount of subsidies a person needing care is eligible for. Those from lower income households will be granted higher subsidies under the means-testing framework. Patients can take a means-test at all public hospitals, polyclinics or community centres.

For more information on the subsidy framework, eligibility criteria and means-testing, click here.

The waiting time for admission to Bright Hill Evergreen Home varies according to the following:

  1. Availability of beds;
  2. Patient’s needs;
  3. Co-operation from the family in meeting the necessary requirements, such as responding to interview appointment and preparing documents for verification.

At Bright Hill Evergreen Home, we understand that affordability is a key concern for our residents and their family members. Therefore, the fees we set are similar to that offered by other Volunteer Welfare Organization-operated nursing homes, with up to 75 percent government subsidies.

Bills are issued on a monthly basis. Payment can be made by cheque, GIRO, bank transfer or directly at the Reception Counter located at level 2, Bright Hill Evergreen Home.

Contact

You can call 6459 3492 and speak to any of our staff on duty during office hours. Alternatively, you can write to us at enquiry@bheh.org

If you are keen to join us as a staff, check our Job Openings page for the current job vacancies and send your resume to hr@bheh.org, indicating clearly the position you are applying for.

Services and Facilities

Besides nursing care, we also provide physiotherapy, occupational therapy, speech therapy (when necessary), medical care, dental care and dietary services. These care plans and programmes are specially designed to meet the needs of our residents so that they can recover and be well enough to be discharged or taken care of at home.

No, Bright Hill Evergreen Home does not have wards that cater specifically to dementia residents. However, acknowledging dementia is becoming more common as our population ages, our nursing home is stepping upon our effort to provide better dementia care for our residents.

Our nursing team works 24/7 with CCTVs installed around the compound. Security guards are stationed at the gate in the day and gates are locked at all times.

While we have security measures in place, we strongly recommend that residents do not keep valuable items at the nursing home. Bright Hill Evergreen Home will not be held responsible for any loss of valuables.

We encourage friends and family to visit their loved ones regularly during our visiting hours, from 11am to 6pm daily.

Yes, our dedicated team of nurses works on shifts to provide 24/7 nursing care for our residents.